Member services

Let us do the thinking for you

In a context where we must adhere to the parameters of the plan offered to our members, their satisfaction towards our services remains the primary objective of our agents.  Promptness, listening skills and respect always lead the way where Member Services are concerned.

24-HourClaim Payment

A significant advantage of submitting claims online, is the efficiency of our process that ensures payment is transmitted to the member’s bank within one business day.

Our standard processing timeline is set to validate eligibility and issue payment within one day when all parameters are met which, among others, include the provisions of the plan as well as compliance to claim requirements.

Claim payment when all parameters are met

1 business day