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What makes GPM’s service different?
At GPM, we respond in under 2 minutes and process claims within 24 hours. But beyond speed, our dedicated agents understand what members may be going through and support them with care at every step.
You’re never alone with GPM. Our experienced team supports you, backed by professionals in underwriting, finance, IT, customer service, sales, and integration. Together, we simplify your management and create the best solutions for your business. Ask your group benefits advisor how GPM can help you move forward with confidence.
Trust the benefits:
Our Guarantee of Excellence
Service excellence is our trademark. Our unbeatable combination of GPM know-how and cutting-edge technology allows us to focus on what truly matters.
Our service standards?
Our 1,2,3 Response System!
1 day
to process claims submitted online by your employees and issue any payment due when all parameters are met.
2 minutes
or less, to talk to one of our customer service agents, but 95% of the time it only takes 30 seconds.
3 days
to complete the initial onboarding process of a new group and deliver the members’ enrolment packages, once we have received all the required documents
Excellence and pride drive our company forward and embodies our service quality. Our service is more than a promise: we rely on your satisfaction to keep our company growing.
Service without compromise
Best-in-class
At GPM, delivering the best service isn’t just a promise—it’s a commitment. Every day, we ensure our clients enjoy a seamless, human-centred, and proactive experience.
Continuous improvement
We constantly strive to optimize our practices, whether through our service offerings or technology. Regular check-ins allow us to assess, adjust, and innovate based on your needs.
Proactive communication
Your opinion matters. Through our satisfaction surveys, we collect feedback to continuously improve our service. If something doesn’t meet your expectations, we offer a direct and efficient way to share your concerns. Our goal: respond quickly and provide the right solutions without delay.
Our commitment to your satisfaction
We are committed to providing high-quality service that meets our clients’ expectations. Our priority is to support you with efficiency, transparency, and responsiveness. We regularly assess our performance to continuously improve our approach and better meet your needs.
Because your trust deserves a service that rises to the occasion.
Service excellence means going further
Entirely free, our voluntary Tailored Assistance Program aims at helping members lessen the value of their claims and co-pay by providing them with valuable information and tools to assist them in choosing the most affordable services.
Through personalized advice, we help each member make the best of their benefits while supporting the overall financial health of your plan.