Member services

Let us do the thinking for you

In a context where we must adhere to the parameters of the plan offered to our members, their satisfaction towards our services remains the primary objective of our agents.  Promptness, listening skills and respect always lead the way where Member Services are concerned.


Agents Who Care

Because technology has its limits our agents are just a phone call away. Whatever your question you will find a knowledgeable and friendly service awaits.

We recognize that our members’ time is valuable which is why we promise that it will take 2 minutes or less to talk to one of our customer service agents. However 95% of the time they will not be on hold more than 30 seconds.

Call wait time

2 minutes or less.

However, 95% of the time

Less than 30 seconds.